ABSTRACTThe objective of the complaints management system is to make complaints easier to coordinate, monitor, track and resolve, and to provide company with an effective tool to identify and target problem areas, monitor complaints handling performance and make business improvements. FIK Complaint Management is a management technique for assessing, analysing and responding to student complaints. Complaints management software is used to record resolve and respond to student complaints, requests as well as facilitate any other feedback.
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PROJECT BACKGROUD
The University and its Faculty have a variety of procedures for dealing with student-related issues. A complaint system is a set of procedures used in organizations to address complaints and resolve disputes. One area not generally covered by other procedures concerns student complaints about faculty environment problems or other informal academic settings. There is also a major need to collect, review and understand the nature of conflict management and complaint systems around the faculty.
FIK CMS(Complaint Management System) is aimed at creating efficient software portal for addressing the grievances of the students for various purposes like broken furniture problem in class, microphone issues, projector problems, toilets plumbing, electricity issues, and other faculty mess related problems and many more. Therefore, a need for a system that could detect student’s problems and provide them with suitable feedback is raised. This system will be able to handle complaints by recording and giving feedback for each raised complaint. Results of the study can be a good reference to find out user needs from e-complaint and the handling process of this complaint.
FIK CMS(Complaint Management System) is aimed at creating efficient software portal for addressing the grievances of the students for various purposes like broken furniture problem in class, microphone issues, projector problems, toilets plumbing, electricity issues, and other faculty mess related problems and many more. Therefore, a need for a system that could detect student’s problems and provide them with suitable feedback is raised. This system will be able to handle complaints by recording and giving feedback for each raised complaint. Results of the study can be a good reference to find out user needs from e-complaint and the handling process of this complaint.
OBJECTIVE
TO DESIGN
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TO DEVELOP
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TO EVALUATE
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SYSTEM FRAMEWORK
FIK CMS does all the jobs that are done in current system and here everything is done in more formal and efficient manner. This system acts as an interface between the students and faculty office by enabling them to forward student’s complaints to the appropriate department. Hence, making the work easy and less time consuming for both the complaint raiser and the person who resolves the complaint. Here, it fulfils different requirements of administrator and student more efficiently. The specific purpose of the system is to gather and resolve complaints that arise in fastest way. |
RESULT
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CONCLUSION
The system can be develop successfully and need to be tested. Making sure it is user friendly, and has required option, which can be utilized by the user to perform the desired operations. The goals must be achieved by the system such as instant access, optimum utilization of resources, efficient management of records, less processing time getting required information, user friendly, portable and flexible for further enhancement.
STUDENT PROFILE
NORFIQ AMIRUL ZHAFRAN
Student ID : BTCL14041651
Supervisor : ENCIK MOHD SUFIAN BIN MAT DERIS
Course : Bachelor of Computer Science Internet Computing (Hons)
Institution : Universiti Sultan Zainal Abidin Terengganu (UniSZA)
Contact Number : +6013 643 3888
Email : [email protected]